MILE HIGH GUTTER POLICIES & DISCLOSURES

GENERAL INFORMATION & FAQ’s:

Our minimum charge for any job is $370.00
This includes gutter cleanings, small jobs, and repairs.
We accept debit & credit cards (Visa, American Express, Mastercard, & Discover), checks & exact cash. Payment in full is due upon job completion.
Our office hours are Monday-Friday, 7AM to 5PM.
Our office location is 3300 S Federal Boulevard, Englewood, CO 80110.
We do not offer emergency services. Our customers are served in the order that our signed contracts are received.
We do not offer the following services: roofing, painting, window washing, pressure washing, landscaping, tree cutting, stump removal, vent cleaning, roof cleaning, carpentry/woodwork, underground pipe cleaning or installation, or French drains.
We will happily provide you with a referral!

PROPOSAL/CONTRACT TERMS

CUSTOMER UNDERTANDS AND AGREES:

This proposal/contract (“Contract”) constitutes the entire understanding between the undersigned buyer(s) (“you”, “Buyer”, “Owner” or “Customer”) and Mile High Gutter, LLC. (“Company”, “Contractor”). Contractor’s Terms and Conditions and Personal Guarantee: Contractor’s Principals, Owners, Partners, Members, etc. agree to personally guarantee payment, costs, interest, and attorney fees under this agreement.
Replacing gutters will not alleviate ice dams or clogging.
Leaf protection products are not designed to stop snow and ice from forming or leaves and debris from building up.
All gutter materials, accessories and leaf protection products require some form of maintenance, generally twice per year.
Customer is responsible for the design and location of downspouts and any resulting conditions created by that design.
Company shall not be liable for any pre-existing conditions or damages or hidden site conditions that are discovered during the estimate nor installation process.
Should Company be required to access the gutter from the roof, they shall not be liable/responsible for any broken tiles nor damaged to coated steel/metal roofs. Company will not be liable for any damage to siding, lawn, landscaping, floral, lighting, driveway, roofing tiles/shingles, electrical, wiring, satellites, furniture, décor, vehicles, etc. on the jobsite.
Customer will make all necessary arrangements prior to installation to remove or relocate any obstructions to the gutter and downspout locations so the Company’s crew has proper access to perform the work.
The sale of heat tape and leaf protection products are final. No refunds will be provided.
Company shall not be responsible for delays caused by strikes, weather conditions, Acts of God, unavailability of labor or materials or any causes or conditions beyond its control.
Company carries General Liability and Workman’s Compensation Insurance. Proof of insurance certificates will be provided upon request.
Manufacturer material warranty: Should a material warranty issue arise, customer is responsible for the cost of labor for the company to install new materials. Company shall provide warranty information upon Customer’s request.
Workmanship warranty: valid once job is completed and payment in full is made to Company. Covers the installation of gutters, downspouts, and leaf protection. Does not cover damage due to fire, lightning, hailstorms, earthquakes, windstorms, or other acts of God, nor debris-clogs, cracked caulk, abuse, misuse, or any other causes beyond the control of Company. Company is not responsible for any recommendations that were proposed or suggested during the course of the bid or in the contract that the Customer chose not to accept. If after inspection Company determines the claim is valid under the warranty terms, it will be repaired. If the issue did not stem from an error during installation, an $85.00 charge will be applied in addition to any repair charges Company proposes.
Company may terminate or rescind this Contract, in whole or in part, with the return of any pre-payments collected up to the start of installation.
Customer’s payment is to be made in full upon completion of work unless otherwise specified. Failure to make payment when due: balance will accrue interest at the rate of 21% per annum from the due date until paid in full and Customer will be responsible for all costs pertaining to collections. Customer agrees that the equity in his/her property is security for this contract. Once the installation of the project begins, the full contract price shall be due and payable and any such amounts shall be nonrefundable.
All sales and discounts are allotted.
The Contract sale price is final and binding.
To cancel this contract without penalty, Customer must submit a cancellation letter within 3 business days of the date of the contract. Otherwise, Mile High Gutter will charge a 25% cancellation fee and/or all material costs (whichever amount is greater) and Customer agrees to pay all reasonable attorney fees and costs to collect such fees.
Customer’s job materials will be ordered and stored at our warehouse. If you decide to put your job on hold/pause for longer than 60 days from the date of acceptance and cause a scheduling delay, Company will require you to pay for the cost of the materials. The
remainder of the job will be collected from you on the day the installation is finished.
All material is guaranteed to be as specified. All work is to be completed in a workmanlike manner according to industry standard practices.
Any alteration or deviation from the above specifications involving extra costs will be executed only upon written orders and will become an extra charge over and above the estimate.

LEAF PROTECTION PRODUCTS DISCLOSURE

Leaf protection products are designed to help keep leaves, pine needles, seeds, and twigs out of the gutter system. Some maintenance will still be required.
In the event that leaves and debris accumulate, the system should be cleaned by washing away or blowing out the debris to allow the product to function properly. Homeowners are responsible to do themselves or hire out a professional to accomplish the cleaning on a bi-annual basis at minimum.
Leaf protection products are designed to handle normal rainfall events as long as they are kept clear of debris accumulation. The products will react differently in heavy rainfall events such as “gully washers”, inclement weather, and snow storms.
Spraying water on the roof with a garden hose will deliver water volume in amounts much greater than the water volume produced during the heaviest of rainstorms. This ‘test’ cannot be used as a realistic expectation of the functionality of the leaf protection product.
Leaf protection products are not designed to control or stop snow and ice from forming on it. Mile High Gutter is not responsible for ice dams, icicles, or snow buildup (or any damage that results from weather) on the leaf protection product.
During winter storms and when roof temperatures are above freezing and air temperatures are below freezing, ice can form when the snow melts and the water flows into the colder area. When the gutters are protected with a leaf protection product, icicles and/or ice dams could form as a result. Gutters and leaf protection products will not cause nor prevent snow buildup, icicles, or ice dams from occurring.
All product sales are final. If an issue arises due to an error that occurred during the installation process, coverage via the workmanship warranty as outlined in the proposal/contract will be assessed by a manager of the company.